Refund policy

What can be returned Items ordered without customization — including Rose Originals tees ordered without a custom back print — can be returned or exchanged within 30 days of delivery. Items must be unworn, unwashed, and in original condition.

What can't Anything you designed yourself is final sale. That includes any item with a custom back print and everything created in our design studio. Each one is printed specifically for you and can't be resold, so please look closely at your live preview before checking out.

Size exchanges Wrong size on a non-customized item? We'll swap it. Email us within 30 days of delivery with your order number and the size you need. Send the original back and we'll ship the replacement at no additional charge, subject to availability.

How to start a return or exchange Email Evan@roseprintcollective.com with your order number and what you'd like to do. Once we receive and inspect the item, we'll confirm approval. Approved refunds are returned to your original payment method within 5–10 business days.

Return shipping Customers are responsible for return shipping costs. We recommend a trackable shipping method — we can't refund items that don't reach us.

About your uploaded artwork We print your design exactly as you supply it. Low-resolution images may print soft or pixelated, and we don't redraw or edit uploaded files. The live preview in the design studio is your check — what you see there is what we print. A design that prints as previewed isn't eligible for return.

Damaged or incorrect items If your order arrives damaged, or we sent the wrong thing, contact us within 14 days of delivery — or within 14 days of the expected delivery date if it never arrived — and we'll make it right. This applies to customized items too. Final sale covers changing your mind; it doesn't cover our mistakes.